The telephone remains an essential lever for communication and collaboration in companies. With the gradual disappearance of the copper network (RTC), cloud telephony solutions are increasingly popular.
A company’s telephone system is the backbone of both internal and external communications. Its quality depends on the responsiveness, efficiency, and image of professionalism of the organization.
Business telephony solutions go beyond simple collaboration. They become tools for productivity, flexibility, and, very often, competitive advantages as well as levers for growth. But to take advantage of its benefits, you have to opt for the telephone system adapted to your activity, your teams, and your organization.
That’s why in this article, we explain everything you need to know about the business phone system in order to make the right choice!
What is cloud telephone technology? What are the particularities of a business telephone system?
Cloud telephone technology is based on a system using VoIP (Voice Over Internet Protocol). It uses the Internet network to transmit the communication. The first to have used an IP protocol to transmit voice, video, or files were the Skype or Whatsapp programs, which made it
possible to make calls without going through the telecom operator’s network.
Today, companies see more simplicity and more developed opportunities for collaboration. This is how the old PABXs (Private Automatic Branch Exchange), historic telephone switchboards for companies, are gradually being replaced by IPBXs operating with IP technology.
How does cloud telephony work?
With this system, the voice is isolated by a microphone, located in the telephone set. It is then transformed into digital data, which will pass through the Internet, and be transcribed into voice conversations on the recipient’s side. Cloud telephone provides excellent voice quality and is characterized by very easy installation.
To set up a cloud telephone system, your telephone operator is the dedicated contact, because it can couple IP telephony with traditional PSTN services, if necessary.
It will then be a question of installing an IPBX. The PBX server is similar to a proxy server. Softphones (applications on a computer or smartphone) or hardware phones are connected to the server, and it is through it that they establish the connection, thanks to the VoIP gateway. The PBX allows internal calls or the routing of external calls.
What are the advantages of cloud telephones?
Cloud telephone solutions make it possible to both reduce costs and gain ease of use and efficiency.
Moving to a cloud telephone system does not require any physical infrastructure as the switchboard is hosted in the cloud. All maintenance is carried out remotely: line openings, applications, telephone reception solutions, call transfers, unified communication solutions, etc. All the technology is hosted in SaaS mode and can be activated in record time.
Cloud telephone only requires Internet access, regardless of where the employee works. With the massive use of telework, this solution is developing rapidly as it allows simplified management of remote collaboration and all remote tools: videoconferencing, multiple calls, presence indicators, shared applications and files, etc.
In fact, this cloud infrastructure allows many savings: no physical intervention on-site, remote maintenance, and unlimited communications without additional billing. The only investment required is a good Internet network to ensure the quality of incoming and outgoing calls.
Cloud telephone allows much more than making calls. It aggregates all collaborative solutions: videoconferencing, file sharing, group calls, remote work, presence indicator, etc.
Of course, it retains the basic functionalities of a switchboard: voice announcements, greetings, voice menu, redirections, music on hold, etc.
In addition, the security of voice communications and data exchange is reinforced by the presence of a computer attack protection and prevention system directly in the cloud.
To ensure optimal quality of service, two levers need to be studied more carefully. The first concerns the network. Indeed, for calls transiting on the Internet network, it is essential to ensure that the company is connected at a Very High Speed. Today, by chance, more than 80% of premises in large cities are eligible for fiber optics.
The other point to be attentive to is the equipment: headphones, microphone, etc. It is better to invest in quality equipment. Indeed, computer microphones are not always suitable for this type of use.
It is also recommended to use network flow management solutions such as SD-WAN, which makes it possible to prioritize the most critical flows (in this case telephone).
Mobility and flexibility
Cloud telephone solutions are 100% scalable. Most of the time, no physical intervention or wiring is required. This is why the operator constantly adapts the dimensioning of the VoIP network to the life of
the company. Teleworking, recruitment, employee turnover: all management is done in SaaS mode directly in the cloud.
Thus, your telephone system adapts to changes in your business and your methods of collaboration.